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Brotherhood helps Girls Inc.

 

Two Berkshire Healthcare communities earn national awards for customer, employee satisfaction
Excellence in Action awards recognize exemplary commitment to quality

DANVERS and PEABODY, MASS. (Sept. 18, 2014) – With top national scores, Hunt Nursing and Rehabilitation Center and Pilgrim Rehabilitation and Skilled Nursing Center, both Berkshire Healthcare communities, are two of the few long-term care providers in Massachusetts recognized this year by National Research Corporation for exceptional satisfaction scores. Hunt received the reward for employee satisfaction; Pilgrim received the award for both customer and employee satisfaction.

 

Excellence in Action awards are presented by National Research Corporation and recognize long-term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident and/or employee satisfaction scores within the top 10 percent nationally. The awards recognize the organizations’ commitment to continuous quality improvement and efforts to prioritize the needs of residents, families and nursing staff employees.

 

The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities must have completed a customer or workforce satisfaction survey in 2013. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”

 

“We are very honored to award these exemplary locations of Berkshire Healthcare for their excellent quality of care, resident experiences, and staff engagement, as recognized by their customers and employees,” said Mary Oakes, Vice President of Post-Acute at National Research. “Every day, Berkshire Healthcare is making a difference in the lives of residents and caregivers across all facets of the long term care and senior living spectrum to ensure they are receiving the utmost quality of care. We congratulate Berkshire Healthcare for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”

 

This past year, 547 long-term care organizations nationwide were chosen from about 8,500 participating providers. Hunt and Pilgrim are two of 26 winning communities in Massachusetts, 14 of which are Berkshire Healthcare communities.

 

Hunt Nursing and Rehabilitation Center of Danvers, MA is a not-for-profit organization that has been caring for people in the North Shore area since 1976. Conveniently located in a residential neighborhood near several hospitals, Hunt Nursing and Rehabilitation Center provides top quality, personalized short-term rehabilitation, long-term skilled nursing care, restorative care, respite care, and specialized Alzheimer’s and dementia care, all in a warm, homelike setting. Hospice services are available for compassionate end-of-life care. Hunt has been recognized by the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) with the Bronze Commitment to Quality award, the first step toward the Gold Excellence in Quality recognition. Hunt is accredited by the Joint Commission on Accreditation of Healthcare Organizations, an organization that integrates additional quality improvement principles into the daily operations with focus on improved resident outcomes.  Hunt accepts Medicare, Medicaid, and a variety of private and managed care insurances, as well as private funds. Hunt is owned by Berkshire Healthcare, a leader among not-for-profit, post-acute care organizations in Massachusetts. For more information, visit www.huntnursinghome.org.

 

Pilgrim Rehabilitation and Skilled Nursing Center of Peabody, MA is a not-for-profit organization that has been caring for people on the North Shore area since 1965. Conveniently located right off Route 128, less than a mile from Northshore Mall and close to Beverly, Salem and Union Hospitals and the Lahey Clinic, Pilgrim Rehabilitation and Skilled Nursing Center provides top quality, personalized short-term rehabilitation, long-term skilled nursing care, and respite care in a warm, homelike setting. Hospice services are available for compassionate end-of-life care. Pilgrim Rehabilitation and Skilled Nursing Center has been recognized by the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) with both the Bronze Commitment to Quality award and the Silver Achievement in Quality award, the first two steps toward the Gold Excellence in Quality recognition. Pilgrim Rehabilitation and Skilled Nursing Center is accredited by the Joint Commission on Accreditation of Healthcare Organizations, an organization that integrates additional quality improvement principles into the daily operations with focus on improved resident outcomes.  Pilgrim Rehabilitation and Skilled Nursing Center accepts Medicare, Medicaid, and a variety of private and managed care insurances, as well as private funds. Pilgrim is owned by Berkshire Healthcare, a leader among not-for-profit, post-acute care organizations in Massachusetts. For more information, visit www.pilgrimrehab.org

Brotherhood Credit Union’s long standing relationship with Girls Inc. of Lynn enabled BCU to execute a financial literacy seminar for a group of their teens. CFO Adam H. Sherman, Head Teller Seam Chan, and Member Service Representative Emy Lebron explained the importance of credit reporting, credit history, and credit cards.  Many of these students are not taught these topics in school and had many questions answered about financial literacy and banking.